Frequently Asked Questions

1. Why are your prices so cheap? What's the catch?
2. Do you place advertising on my site?
3. Will you help me set-up my email accounts?
4. What's your uptime guarantee?
5. I don't use PayPal. Can I use a check or some other method of payment?
6. Will you design a website for me?
7. I need to set-up a database on my account. How do I do that?
8. Can I host a pornographic website?
9. Can I host a gigantic eCommerce site with all the bells and whistles?

1. Why are your prices so cheap? What's the catch?
The only real catch that we can think of is that we pretty much expect that you know what you're doing with hosting service. That is, by working with clients that have an understanding of the basics of website set-up, we minimize the amount of support we need to provide and keep those costs down.

2. Do you place advertising on my site?
Only if you really want us to--we'd certainly appreciate the boost. But in all seriousness: Absolutely not.

3. Will you help me set-up my email accounts?
Not really. We're happy to provide you with some basic account set-up information, but it is assumed that you have the knowledge necessary to fill in the appropriate blanks for your email client(s).

4. What's your uptime guarantee?
We don't have one. We promise that we won't restart/reboot the server unless it is absolutely necessary and in the best interests of server help--and even then, we'll do everything within our power to make sure that those happen during off-peak times. If something major happens to the server, we'll do everything we can to get it back up asap--but also note that it is up to you to maintain your own back-up of any site data, as that is a service we do not currently offer.

5. I don't use PayPal. Can I use a check or some other method of payment?
At this point in time, unfortunately, no. We also will not accept anything less than a 3 month payment/commitment for all accounts (not including the 1-time set-up fee of $5), with the exception of Tier 1, which requires a 6 month payment/commitment.

6. Will you design a website for me?
No. But we can refer you to some great people who would be happy to at blueChrome design.

7. I need to set-up a database on my account. How do I do that?
Please navigate to "Support" and submit a Support Ticket, along with the database name and intent (ie: phpbb bulletin) and we will make sure that is in place for you within 24 hours. If you know you will be using a database when you set-up your account, please tell us at that point in time and we'll set it up then, allowing you to do with it as you please later on.

8. Can I host a pornographic website?
No. Sorry.

9. Can I host a gigantic eCommerce site with all the bells and whistles?
We're probably not the best option for a site comparable to Amazon.com or anything that's going to bleed bandwidth dry--but truthfully, if you're concerned about how to host that kind of site, you really wouldn't be here!